SULAIMON SALAKO

Directed comprehensive end-to-end user research on an AI-powered chat tool (CustomGPT), surfacing key engagement and friction points that directly shaped the product roadmap and strategic priorities.

Designed and shipped an in-app user feedback feature, including real-time ratings and detailed messages, closing the loop between user sentiment and model quality improvements.

Led development of an AI-powered media content authoring tool, unifying script writing, voiceover, and visual production, reducing content production time by ~75% and improving output quality for 3 cross-functional teams.

Spearheaded development of an automated image and media audit pipeline, compressing a weeks-long audit cycle into a single day with 99% accuracy for tens of thousands of assets, serving product support and agritech teams.

Facilitated org-wide AI training sessions on custom Claude plugins, accelerating AI tool adoption and internal capability-building across the organization.

Developed a Google Cloud BigQuery usage monitoring integration for an internal collaboration tool, enabling real-time cost visibility for engineering teams.

Integrated Stripe as a payment processor into the team's boilerplate project and created API endpoints for an AI-powered call center agent.

Implemented robust unit and integration tests, collaborating with QA to resolve critical bugs and successfully ship a working, bug-free MVP.

Collaborated with product and design teams on user journeys, user flows, and roadmap planning to proactively address customer support friction and align content strategy with product development.

Provided critical content-focused feedback in design critiques, directly influencing design decisions from a UX and communication perspective.

Developed intuitive UI copy that enhanced product experiences, improved customer interactions, and reduced inbound support enquiries.

Executed discovery research through surveys and user interviews to gather insights, significantly improving customer support processes and content strategy.

Collaborated with design to develop and refine user stories, user flows, and journey maps, directly improving the product roadmap and ensuring customer needs were prioritized.

Conducted competitive analysis and a UX content audit, identifying market gaps and informing strategic product and content decisions.

Developed a voice and tone style guide through stakeholder and user interviews, ensuring consistent communication across all user touchpoints.

Increased signup completion rate by 40% by redesigning and optimizing the onboarding user experience, directly impacting user acquisition metrics.

Reduced customer support volume by 10% through strategic rewriting of product onboarding copy, improving user self-service capabilities.

Facilitated a $100K+ deals pipeline by authoring a strategic white paper for product launch, demonstrating business acumen and market understanding.

Increased product adoption by creating comprehensive customer support content, including FAQs, help articles, and release notes, significantly reducing friction in the user journey.

Researched complex topics in financial and legal services, translating technical information into user-friendly content that drove engagement.

Produced user-centered help content addressing specific customer pain points, significantly improving the overall customer experience.